AirLink Complete management and support service delivers peace of
mind and best-in-class customer experience with comprehensive device
management, security monitoring, 24/7 technical support and extended
warranty
VANCOUVER, British Columbia–(BUSINESS WIRE)–Sierra Wireless (NASDAQ: SWIR) (TSX: SW), the leading provider of fully
integrated device-to-cloud solutions for the Internet of Things (IoT),
today announced the availability of AirLink®
Complete, a new comprehensive management and support service that
delivers a best-in-class experience by combining cloud-based management,
security monitoring, 24/7 technical support and extended warranty. Every
purchase of eligible AirLink routers and gateways will include one
complimentary year of AirLink Complete.
IoT networking is mission critical for a wide range of industries from
industrial to utilities to first responders. Deployments include
thousands to hundreds of thousands of devices that need to be managed
and supported in real time, especially with the rise in cybersecurity
threats. AirLink Complete provides Sierra Wireless customers with 24/7
support, remote management and immediate access to critical updates with
their new AirLink devices.
“For nearly 25 years, enterprises have relied on Sierra Wireless AirLink
routers and gateways to keep their work force, mobile and fixed assets
and mission-critical applications connected to the enterprise,” said Tom
Mueller, Vice President, Product Line Management, Sierra Wireless. “In
today’s environment, customers need a partner that can provide the
flexibility, tools and support services to help them manage and secure
their networks. AirLink Complete is our ongoing commitment to be the
industry’s leading solution and services provider, giving customers a
best-in-class experience and peace of mind that we will stand with them
to accelerate deployment and minimize risk.”
AirLink Complete provides one simple plan with full access to the
cloud-based AirLink
Management Service (ALMS), direct technical support and warranty.
After the first year, customers have options for multi-year support and
management service to fit their needs. They can access more in-depth
reporting and analytics with options that include ALMS ARA (Advanced
Reporting and Analytics) or hosted AMM (AirLink Mobility Manager).
“I manage the IT operations of a small-town police department, and I
don’t have the same level of in-house IT support resources as the larger
city or metro agencies,” said Lt. G. Katz of Billerica Police
Department. “AirLink Management Service is a must-have tool for fleets
of our size to effectively configure, manage and troubleshoot. Being
able to draw on technical support directly from Sierra Wireless,
combined with the local support of their reseller partner, assures us
that we can maintain a continuous level of connectivity to our officers.”
“AirLink Complete leads to a great end-customer experience, and it also
provides our reseller partners and solution providers maximum
flexibility while supporting their customer over the lifetime of their
deployment,” said Brian Taney, CEO, GetWireless. “Our resellers and
solution providers span a number of different industries and markets,
and thus need service options rather than a ‘one-size-fits-all’ model in
order to provide the best support possible.”
Pricing and Availability
Effective January 1st, 2019, every purchase of an eligible
AirLink device (MP, RV, GX, ES, LX series only) includes one year of
AirLink Complete. AirLink Complete includes:
- Access to cloud-based Network Management tools AirLink Management
Service (ALMS) to assist with deployment, configuration and upgrades - Direct access to 24/7 customer support from Sierra Wireless
- Three (3) year hardware warranty (standard)
- Free firmware updates for the life of the device, available on release
- Free access to the Source at https://source.sierrawireless.com
for all technical documentation and software downloads
After the first year, customers can renew AirLink Complete starting at
$50/device/year. Options for other management services are available.
Customers may also choose to renew just the management system at a
reduced cost. Firmware updates and 3-year hardware warranty continue to
be included at no cost.
To Learn More
Customers and partners are invited to learn more about these offerings
and changes by attending
a webinar on January 23, 2019 at 8am PT.
Resources
- Datasheet: AirLink
Complete - Blog: Lower
Security Risks, Reduce Costs and Increase ROI with an IoT Network
Management Solution
About Sierra Wireless
Sierra Wireless (NASDAQ: SWIR) (TSX: SW) is an IoT pioneer, empowering
businesses and industries to transform and thrive in the connected
economy. Customers Start with Sierra because we offer a device to cloud
solution, comprised of embedded and networking solutions seamlessly
integrated with our secure cloud and connectivity services. OEMs and
enterprises worldwide rely on our expertise in delivering fully
integrated solutions to reduce complexity, turn data into intelligence
and get their connected products and services to market faster. Sierra
Wireless has more than 1,300 employees globally and operates R&D centers
in North America, Europe and Asia. For more information, visit www.sierrawireless.com.
Connect with Sierra Wireless on the IoT Blog at http://www.sierrawireless.com/iot-blog,
on Twitter at @SierraWireless, on LinkedIn at http://www.linkedin.com/company/sierra-wireless
and on YouTube at http://www.youtube.com/SierraWireless.
Forward Looking Statements
This press release contains forward-looking statements that involve
risks and uncertainties. These forward-looking statements relate to,
among other things, plans and timing for the introduction or enhancement
of our services and products, statements about future market conditions,
supply conditions, channel and end customer demand conditions, revenues,
gross margins, operating expenses, profits, and other expectations,
intentions, and plans contained in this press release that are not
historical fact. Our expectations regarding future revenues and earnings
depend in part upon our ability to successfully develop, manufacture,
and supply products that we do not produce today and that meet defined
specifications. When used in this press release, the words “plan”,
“expect”, “believe”, and similar expressions generally identify
forward-looking statements. These statements reflect our current
expectations. They are subject to a number of risks and uncertainties,
including, but not limited to, changes in technology and changes in the
wireless data communications market. In light of the many risks and
uncertainties surrounding the wireless data communications market, you
should understand that we cannot assure you that the forward-looking
statements contained in this press release will be realized.
Contacts
Media:Kim Homeniuk+1 604 233 8028[email protected]
Investors:David Climie+1 604 231 1137[email protected]
