The research highlights the omni-channel capabilities of more than
providers of the world’s most advanced, out-of-the-box Distributed Order
Management (DOM) System, today released its Omni-2000
Research: U.S. Of the countries analyzed in Omni-2000
Research: Global, the U.S. market was found to rank last in click &
collect (BOPIS) capabilities.
Though it’s the largest consumer market in the world, U.S. omni-channel
is still in its early days, evidenced by larger chains advancing at a
disproportionately faster rate than mid-market chains. Nearly half of
the retailers surveyed with over 250 stores offer click & collect,
whereas only 18.1% with 51-100 stores offer the service.
Additional findings from the 753 U.S.-based retailers include:
- 39.1% of omni-channel retailers offer basic, active inventory
- 24.7% of all retailers provide free return shipping
- 42.1% of U.S. retailers offer BORIS (Buy Online Return In-Store)
- 31.9% of omni-channel retailers accept Instagram purchases
Although room for improvement exists, the research found that 85.8% of
retailers surveyed have an e-commerce presence and compared to findings
from last year, click & collect grew 5.7%.
“E-commerce is deployed well throughout the U.S. retail market, but this
research shows omni-channel capabilities continue to mature,” said Nick
McLean, CEO, OrderDynamics. “As retailers start to take advantage of
faster, standardized and much less expensive point solutions, this
profile will shift.”
to access Omni-2000 Research: U.S.
OrderDynamics develops the world’s leading Out-of-the-Box Distributed
Order Management Technology. Focused on powering retail fulfillment, the
company helps clients make omni-channel retail a reality. Its DOM
provides client capabilities like order orchestration, enterprise-wide
inventory visibility, returns management, customer service, and store
driven fulfillment. OrderDynamics enables customer options like Buy
Online Pickup In-Store (BOPIS), ship-to-store, and ship-from-store;
creating exceptional shopping experiences. Iconic brands like Speedo,
Boardriders, Columbia Sportswear, JYSK, Princess Auto, Crabtree and
Evelyn, and Browns Shoes use OrderDynamics’ technology across North
America, Europe, Asia and Australia. For more information, visit https://www.orderdynamics.com.
OrderDynamics is a wholly-owned subsidiary of TECSYS, Inc. TECSYS
provides transformative supply chain solutions that equip its customers
to succeed in a rapidly-changing omni-channel world. For more
information, visit https://www.tecsys.com.
Charles DimovVP Marketing, OrderDynamics[email protected]+1
(905) 695-3182 x280