The Canadian market ranks second to last, only behind the U.S., for the least amount of in-store pick up options
TORONTO–(BUSINESS WIRE)–OrderDynamics, a Tecsys company, today released its Omni-2000 Research: Canada, highlighting the country’s retail market efficiencies in a host of omni-channel capabilities. The providers of the world’s most advanced, out-of-the-box Distributed Order Management (DOM) System found Canada lags behind several other countries analyzed in Omni-2000 Research: Global, but is still ahead of the U.S. when it comes to in-store pick up options.
Compared to 37.6% of global retailers offering buy online pickup in-store, 31% of Canadian retailers offer the service. Despite falling behind other countries analyzed in the global study, which include the UK, Australia, France, Germany and Austria, Canada has made significant progress in developing omni-channel retail capabilities.
Based on data collected from 281 retail chains in Canada with a minimum of 10 store locations, other key findings include:
- 82.9% offer some form of free shipping
- 34.5% of all retailers offer basic, active inventory visibility
- 13.9% of all retailers provide free return deliveries
- 74.7% of omni-channel retailers offer Buy Online Return In-Store (BORIS)
- 71.2% of retailers have a mobile responsive site
- 19.5% of omni-channel retailers have an active shop on Instagram
Pegged as a country in the omni-channel development phase, Canada has seen improvements since the Omni-1000 report conducted in 2017. Compared to previous research, Canada now has 70% more retailers offering e-commerce and over 50% more retailers offering free shipping. The average minimum basket value for free shipping has also decreased, moving from $60.87 to $48.89, making this option more accessible to consumers.
“Canada has taken the steps to positively develop its omni-channel retail capabilities, but room for improvement still exists, especially when it comes to areas such as selling via social media,” said Nick McLean, president, OrderDynamics. “In order to live up to growing expectations, retailers will increasingly need to provide solutions in a world that continues to be altered by e-commerce.”
Click here to access Omni-2000 Research: Canada.
OrderDynamics, a Tecsys company, develops the world’s leading Out-of-the-Box Distributed Order Management Technology. Powering retail fulfillment, the company helps clients make omni-channel retail a reality. OrderDynamics enables retail options like Buy Online Pickup In-Store (BOPIS | Click & Collect), ship-to-store, and ship-from-store; creating seamless shopping experiences. Iconic brands like Speedo, Boardriders, Columbia Sportswear, JYSK, Princess Auto, Crabtree and Evelyn, and Browns Shoes use OrderDynamics’ technology across North America, Europe, Asia and Australia. For more information, visit https://www.orderdynamics.com.
OrderDynamics is a wholly-owned subsidiary of Tecsys, Inc. Tecsys provides transformative supply chain solutions that equip its customers to succeed in a rapidly-changing omni-channel world. For more information, visit https://www.tecsys.com.
Charles DimovVP of Marketing, OrderDynamics[email protected](905) 695-3182
Investor RelationsSteve Li[email protected](514) 866-5800 ext. 4120