ORLANDO, Fla.–(BUSINESS WIRE)–#AI–Kore.ai Inc., a pioneer in building conversational AI solutions for the
enterprise sector, has been named as an “IDC Innovator” in a recent
study published by market research firm International Data Corporation
The IDC Innovators report tracks vendors (under $100 million in revenue)
offering conversational AI software platforms that are innovative,
groundbreaking or present an interesting business case.
Conversational AI is being widely adopted by global enterprises across
industries to drive customer service, productivity and employee
engagement. Applications built on platforms such as Kore.ai’s use
natural language processing, speech recognition and dialog technologies
to respond to queries, offer advice, look up data and process
information. Known as chatbots or intelligent virtual assistants (IVAs),
these applications enhance user experience, automate tasks and can be
deployed on multiple channels across web, mobile, social and IVR
Speaking on the occasion of releasing this study David
Schubmehl, research director, Cognitive/Artificial
Intelligence Systems at IDC said: “Conversational AI-based
applications are being increasingly used by many types of organizations
as an addition or replacement for more traditional interaction patterns,
including human agents, web/mobile interfaces, IVR and live chat.
Organizations are undertaking projects developing the conversational
agents based on the use of conversational AI platforms like the ones
profiled in this report.”
“Conversational AI is impacting every industry, and transforming the way
various functions were traditionally handled,” said Kore.ai Founder and
CEO, Raj Koneru. “In areas like customer service, IT services
management, knowledge management, its impact is more direct and
perceptible. In the coming days, we expect a greater demand for
conversational AI solutions to enhance traditional customer service
practices in combination with human agents, IVR, live chat and various
web and mobile interfaces, as mentioned by IDC in its research. It’s a
very incisive and comprehensive report, and we’re glad that our platform
has been named as an IDC Innovator,” he noted.
Kore.ai combines an enterprise-grade, end-to-end conversational AI
platform (available on-premise and cloud) for building secure, smart,
conversational and quick-to-market bots for enterprises. It offers an
intuitive bot building tool, and is equipped with a proprietary,
multi-pronged NLP engine to deliver comprehensive natural language
processing capabilities. Kore.ai offers robust security controls and
administration controls as part of its platform.
“It’s one of the most comprehensive conversational AI platforms in the
market, bolstered by powerful dialog management capabilities to deliver
a truly conversational and personalized experience,” Koneru observed.
The report, IDC
Innovators: Conversational AI Software Platforms, 2018 (IDC
#US44001917), profiles five emerging technology providers offering
conversational AI software platforms.
About IDC Innovators
IDC Innovators reports present a set of vendors – under $100 million in
revenue at time of selection – chosen by an IDC analyst within a
specific market that offer an innovative new technology, a
groundbreaking approach to an existing issue, and/or an interesting new
business model. It is not an exhaustive evaluation of all companies in a
segment or a comparative ranking of the companies. Vendors in the
process of being acquired by a larger company may be included in the
report provided the acquisition is not finalized at the time of
publication of the report. Vendors funded by venture capital firms may
also be included in the report even if the venture capital firm has a
financial stake in the vendor’s company. IDC INNOVATOR and IDC
INNOVATORS are trademarks of International Data Group, Inc.
Kore.ai specializes in AI-rich conversational solutions designed to
bring faster, actionable, more human-like communication back into the
daily interactions enterprises have with their customers, workforce,
systems, and things. With Kore.ai-built chatbots digital customer
interactions become faster, smoother and more human, and employee work
simpler and more efficient.
Kore.ai is a preferred conversational AI partner for many of the Global
2000 companies across the world. Kore.ai also partners with leading ISVs
and Global system integrators across the world helping companies meet
their business objectives and digital transformation needs leveraging
the power of enterprise chatbots.
SOURCE Kore.ai Inc.