ORLANDO, Fla.–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/AI?src=hash” target=”_blank”gt;#AIlt;/agt;–Kore.ai, the world’s leading provider of conversational AI software
platform, has been featured as a representative vendor in a global study
of companies offering intelligent virtual agents (IVAs), published
recently by the leading market research firm Everest Group.
The report, ‘Conversing with AI – IVA Market Report 2019’, investigates
the state of IVA market in terms of adoption by geographies, industries
and business functions, and provides an overview of the chief
characteristics of solutions being currently offered by the main vendors
in this space.
IVAs are AI-powered conversational bots that can be deployed across
various enterprise functions such as contact center, F&A, HR, IT and
Kore.ai has been featured for offering “an all-in-one chatbot platform
(as a service) and cutting-edge smart technology for enterprises to
build and deploy out-of-the-box or completely customized chatbots for
their customers and workforce.”
Detailing the key developments in the IVA space, the report states: “In
the last 12-14 months, the market has witnessed a gradual shift from
rule-based solutions to AI-driven IVA solutions, which come with
enhanced capabilities for solving much more complex interactions such as
sales and marketing, payment collections, employee support, and customer
acquisition and retention. IVAs can enhance the overall customer
experience, and significantly change the face of front-office operations
for enterprises, with increased collaboration with human agents
enhancing their efficiency.”
Commenting on the development, Kore.ai Founder and CEO Raj Koneru said:
“We are glad to have been featured in this report. We believe 2019 will
be the year of Conversational AI, and this latest research from Everest
further substantiates the fact that adoption of AI-powered
conversational solutions is on the rise across industries. Growing
sophistication of technologies such as cognitive AI, deep learning and
NLP is driving a much faster evolution and adoption of conversational AI
solutions and platforms, with increasing richness of enterprise-grade
features. Through our platform’s latest release 6.3.0, which is
available for all our existing and new customers, we have significantly
raised the bar for a truly enterprise-grade conversational AI platform
that helps create intelligent enterprises.”
Kore.ai is crafting new solutions that suit specific vertical
requirements across enterprises in line with the needs of the market,
Raj cited. “More than 75 of the Global 2000 companies and an increasing
ecosystem of bot developers will get benefited with this new release,”
Major Enhancements in Kore.ai Bots Platform 6.3.0
Kore.ai has also made its platform more open and extensible with
features for efficient integration with global enterprise systems. The
company has exposed new APIs on its platform, using which developers and
customers can improve bot performance, impart training and manage bot
lifecycle in a much more convenient and seamless manner.
The new set of APIs allows developers to easily import and export bot
definition, dialog definition, Knowledge Graph and machine learning
utterances. They can trigger bot training and enforce bot-level
management by assigning roles for developers. In addition, with APIs for
DevOps management now exposed, platform users will get a better overview
of the enterprise release management process.
The other major enhancements in the release relate to dialog tasks,
language support, bot training and IVR among others.
Kore.ai is a preferred conversational AI partner for the Global 2000
companies. It provides an enterprise-grade, end-to-end conversational AI
platform available on-premise/cloud for building secure, smart,
conversational and quick-to-market bots. Kore.ai partners with leading
ISVs and global system integrators for helping companies meet their
digital transformation needs leveraging the power of enterprise chatbots.
Kore.ai has repeatedly won global analyst acclaim, and was most recently
featured in Gartner Market Guide 2018 for Conversational Platforms
and IDC Innovators: Conversational AI Software Platforms 2018.
SOURCE Kore.ai Inc.
Karthik G[email protected]