Judges won over by extraordinary commitment and achievements in
internet security industry
TORONTO & LONDON–(BUSINESS WIRE)–Ethoca,
the leading provider of collaboration-based technology solutions that
help card issuers and online merchants increase card acceptance and stop
ecommerce fraud and disputes, today announced that Senior Vice President
of Industry Solutions, Julie Fergerson, has won Innovator of the Year at
the 2018 Women in IT Awards in Silicon Valley.
Organized by business technology site Information Age, the Women in IT
Awards is the world’s leading tech diversity event, which aims to
recognise exceptional female tech talent who are paving the way for
gender parity. Sponsored by Google, the Innovator of the Year award
acknowledges a technology company that has demonstrated outstanding
innovation, customer wins and deployments in the last 18 months – in
which a woman was integral to that success. The winners were announced
at a ceremony on Thursday 29th November 2018 at the
Fairmont Hotel in San Francisco.
Fergerson is an industry expert on internet payments fraud and
well-known international speaker. Drawing on her 20+ years of ecommerce
and fraud management experience, she holds patents for various
technologies designed to secure order processing and prevent fraudulent
electronic transactions. For this award, Julie was recognized for her
pivotal role in the successful launch of Ethoca Eliminator.
Ethoca Eliminator is a ground-breaking new solution that tackles the
growing problems of friendly fraud and false declines by connecting
issuers to merchant order and account history details in real time. Now
issuer call center agents have the information they need – including
itemized receipts and detailed account information – to have helpful
conversations with cardholders the moment they question a transaction.
Even better, cardholders can instantly access this in-depth merchant
information directly through their desktop or mobile banking app.
With Ethoca Eliminator, cardholders can rest easy by having on-demand
insight into their own transactions – avoiding not only the frustrating
dispute process, but also future purchase friction that results when
cards are unnecessarily cancelled. Merchants benefit by preserving
purchase revenue, improving future acceptance and avoiding the
chargeback and representment process. Card issuers empower cardholders
with a vastly improved post-transaction experience, while avoiding
costly disputes and related OPEX.
Speaking on the award win, Julie Fergerson commented: “It’s an absolute
honor to be recognized in a competitive space with many talented female
innovators. It’s great to see organizations such as the Women in IT
awards actively promoting the valuable contributions made by women. I’d
also like to thank Ethoca – and all of my coworkers and our customers –
for putting their faith in me to take a leading role in solving some of
ecommerce’s biggest pain points and get our Eliminator solution to
Keith Briscoe, Ethoca’s Chief Marketing & Product Officer, added: “The
whole team is so proud of Julie and this important recognition of her
achievements. Over the span of a couple of decades, Julie has continued
to transform the ecommerce industry through her own dedication and hard
work, but also through a level of generosity that helps her industry
peers and colleagues be just as successful. She is a true testament to
the idea that making the payments ecosystem better can happen only
through more effective industry collaboration.”
Ethoca is the leading, global provider of collaboration-based technology
that enables card issuers, ecommerce merchants and online businesses to
increase card acceptance, stop more fraud, recover lost revenue and
eliminate chargebacks from both fraud and customer service disputes.
Through the Ethoca Network – the first and only of its kind in the
industry – we are closing the information gap between card issuers and
merchants. This unique capability makes fraud and customer dispute
insight available and actionable in real time.
Our suite of services delivers significant revenue growth and cost
saving opportunities to more than 5,400 merchants in 40+ countries and
more than 4,000 card issuers in 20+ countries. Eight of the top ten
North American ecommerce brands, 14 of the top 20 North American card
issuers and six of the top ten UK card issuers rely on Ethoca solutions
and the network that powers them.
Keith BriscoeChief Marketing & Product Officer, EthocaTel: