CALGARY, Alberta–(BUSINESS WIRE)–Compugen Inc. is proud to announce the opening of its new, expanded
Western Hub on 29th Street N.E. in Calgary, including
state-of-the-art configuration and warehouse facilities. The new
location, close to the Calgary International Airport, supports sales,
services and related logistics for customers in the Western and northern
parts of Canada.
The facility is designed to improve customer services in a host of ways,
including offering advanced reliability of service supported by an
ISO-9001 quality management system (to be certified in 2019), locally
provisioned and supported deployment teams to meet regional customers’
new system installation requirements, local stocking of inventory for
those requiring just-in-time delivery of key components, local service
parts inventory for critical systems, 24-7 service dispatch, local
service desk with live-agent support within Western Canada, local sales
teams, local professional services, and full local implementation of
Green4Good® asset refurbishment.
The new 14,000 square-foot facility includes office space, configuration
centre and warehouse.
The office space includes meeting rooms, open-pod seating, a
collaboration space with digital whiteboarding and video-conferencing
capabilities, and a call centre with flexible capacity for up to 18
simultaneous staff supported by Cisco Call Manager. The call centre will
support managed services customers regionally as well as acting as an
overload site for our other call centres in Richmond Hill and Montreal.
The new warehouse and configuration centre are staffed by dedicated
operations support teams, including experts in materials handling,
equipment configuration, logistics support, inventory control, ISO
quality management processes and asset refurbishment.
The secure warehouse includes storage, material handling, an extensive
service parts hub to satisfy local requirements and replenishment of
western region remote locations, and logistics support for receipt and
shipment of equipment destined for refurbishment and reuse.
The configuration center is provisioned with multiple workbenches to
handle customer-defined configuration requirements for both new and
end-of-first-life ™ IT equipment—which is refurbished for reuse through
the innovative Green4Good
program. It operates a dedicated and isolated fiber-based production
network, facilities for asset tagging, printing and design, a depot
repair center and an isolated clean room.
One of Canada’s top IT solutions and services providers, Compugen works
with mid- to large-sized organizations to help them maximize the
business value of their investment in information technology.
At the Alberta Venture awards in 2016, Compugen was named as the “Best
Alberta workplace for the environmentally conscious.”
Winner of the Microsoft Sustainability Partner of the Year, and HP’s Eco
System Preservation Award, Compugen Finance’s Green4Good
program helps organizations recover value from decommissioned IT
equipment and have a positive impact on a charity of their choice.
Compugen’s award-winning service quality, unequalled depth and breadth
of technical expertise and national footprint have made them the partner
of choice for Canadian businesses and government organizations for more
than 35 years. www.compugen.com
Compugen, Simplifying the Business of Technology . . . Together
Donald Anderson, 905-695-5930