New partnerships extend Comm100’s reach and improve customer
VANCOUVER, British Columbia–(BUSINESS WIRE)–Today, Comm100,
the award-winning global provider of enterprise-grade digital customer
engagement solutions, announced that it has extended its partner network
by entering into strategic partnerships with Worx,
Through these partnerships, each company will leverage Comm100’s
technology to improve customer communications and analytics
capabilities, creating better customer experiences and making it easier
to meet business goals. Worx, Interprose and Castel join Comm100’s
referral program, while YourChatTeam will white-label Comm100 technology
under the name Chakap.
With Comm100’s live chat, social messaging, knowledge base and ticketing
solutions, partners will be empowered to improve customer experience and
capitalize on the rapid growth of digital customer support and
engagement solutions. Comm100’s robust integration layer helps partners
easily embed Comm100’s solutions into their own platforms, creating a
seamless, unified experience for their customers.
Comm100 will work closely with each partner to meet their customers’
Worx, a digital marketing agency specializing in branding,
digital and marketing strategies, was in search of a way to improve
its web experience projects. By partnering with Comm100, Worx can
ensure its digital projects, which range from building websites to
tracking key conversion KPIs, are now completed with Comm100’s best of
breed customer experience platform, leading to improved customer
Interprose, which serves the debt recovery market with its
web-based open-architecture software platform, was looking for a
simple way to streamline digital conversations with customers and
agents. Through this partnership, Interprose customers will initiate
effortless communication between Interprose’s ACE and Virtual Agent
solutions and the Comm100 platform to keep collections simple.
Castel, a market leader delivering cutting-edge call center
solutions – specifically voice analytics – for leading financial
institutions, collection agencies and telemarketing organizations,
enables advanced text analysis that allows customers to glean valuable
insights from chat transcripts. By leveraging this technology, the
Castel and Comm100 platforms work together to provide a deeper
understanding of customer experience across channels.
YourChatTeam, which provides outsourced lead generation teams
for live website chat, will be white-labeling Comm100’s platform to
deliver 24/7 international support availability to its customers.
“Since launching in September 2018, our partner program has grown
rapidly,” said Mike Karr, partnerships manager at Comm100. “By working
with Worx, Interprose, Castel and YourChatTeam, we are further extending
our reach and customer experience expertise. These partnerships have
enabled us to bring our live chat and bot technology to new industries
and markets, creating new opportunities for our program as we move into
To learn more about Comm100’s partner program, visit https://www.comm100.com/company/partners/.
About Comm100Comm100 is an award-winning global provider of
digital customer engagement solutions powered by clever automation, AI,
and a friendly interface that’s fast, easy and simple for both visitors
and agents. Comm100 helps organizations like AXA, Leviton, Advance Auto
Parts, Stanford University and Veridian Credit Union exceed their
customers’ expectations through more meaningful real-time conversations.
Learn more at www.comm100.com/.
Jenna GilliganVersion 2.0 Communications for Comm100[email protected]617-426-2222