Ada’s AI reduced customer wait time up to 98% in one month
TORONTO–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/ACX?src=hash” target=”_blank”gt;#ACXlt;/agt;–Ada, a Toronto-based AI customer engagement platform, today announced its partnership with AirAsia, Asia’s leading low-cost carrier. In only one month, AirAsia used Ada to build the AirAsia Virtual Allstar – 24/7 customer self-service that officially launches today in eight languages across the airline’s website and app.
The AirAsia Virtual Allstar is part of the airline’s competitive strategy to create more efficient and satisfying customer experiences with elevated personalization. With Ada, AirAsia’s 80 million yearly guests, across 21 countries and 130 destinations, can use their virtual assistant to access real-time flight updates, update account information, and change a booking – all without the need for a live agent.
AirAsia Deputy Group CEO (Digital, Transformation and Corporate Services) Aireen Omar said, “We are always working to enhance our guest experience and we are pleased to work with Ada to introduce the AirAsia Virtual Allstar or simply AVA to our guests.”
“As the automation partner selected to lead AirAsia, we are working with the airline as it evolves its support strategy to meet, and exceed, customer expectations,” said Mike Murchison, CEO and co-founder of Ada. “Our technology uniquely positions us to support AirAsia in scaling automated customer experiences with the same high degree of empathy and customization expected from their agents.”
Guests can access instant support on AirAsia’s website and app, which is available in English, Bahasa Malaysia, Bahasa Indonesia, Thai, Vietnamese, Chinese (Simplified and Traditional) and Korean.
About AdaAda’s AI-powered platform makes it simple for non-technical teams to build an automated customer experience chatbot that saves time, reduces costs, and improves engagement. Headquartered in Toronto, Ada enables clients around the world, like TELUS, Coinbase, and Upwork, to provide their customers with 24/7 personalized support in more than 100 languages.
To learn more about Ada and how organizations are shifting to an automation-first customer experience strategy, visit ada.support and request a demo today.
About AirAsiaAirAsia, the world’s leading low-cost carrier, services an extensive network of over 130 destinations across Asia Pacific. Since starting operations in 2001, AirAsia has carried more than 500 million guests and grown its fleet from just two aircraft to over 200. The airline is proud to be a truly Asean (Association of Southeast Asian Nations) airline with established operations based in Malaysia, Indonesia, Thailand and the Philippines as well as India and Japan, servicing a network stretching across Asia, Australia and New Zealand, the Middle East and the US. AirAsia has been named the World’s Best Low-Cost Airline at the annual Skytrax World Airline Awards 10 times in a row from 2009 to 2018. AirAsia was also awarded World’s Leading Low-Cost Airline for the fifth consecutive year at the 2017 World Travel Awards, where it became the inaugural recipient of the World’s Leading Low-Cost Airline Cabin Crew award.
PR contacts:Leigh LePage[email protected]+1 647 292 3414
Aziz LaikarAirAsia Head of Communications[email protected]6012 366 9745